A center strip casino with over 2,100 rooms in Las Vegas was on the verge of filing for bankruptcy and was suffering from several executive team turnovers after each group failed to drive revenue and profit. New ownership and a new executive team were brought in to turn around the property. Much of the community had lost hope in the possibility that the property could turn a profit. Casino business models are highly reliant on the quality of their consumer analytics and data-driven marketing strategy to drive revenue but the new executive team lacked expertise in this area. Thrive Now was brought in to mitigate this challenge and boost financials through analytics and marketing.
An analysis was conducted to determine the revenue potential of the property’s consumer database. A KPI package was created to examine the performance of existing marketing programs and consumer behavior. Monetizable patterns in the data were identified. Existing consumer revenue and profit algorithms were evaluated and found to be inaccurate. New, accurate algorithms were created and a data-driven marketing strategy was developed and executed based on the insights gained.
An increase in analytics marketing program revenue by 19% and increase profit by 26% with an overall revenue boost of 12%. The property turned a profit at month seven of the takeover – five months ahead of projections.